Customer Care

Home Grinding EDM Milling Laser Customer Care Automation

Customer Care

Two words that make all the difference. After the sale, you’re equipped with everything you need thanks to the dedicated Customer Care team at UNITED MACHINING SOLUTIONS.

Secure your VIP IMTS Experience

What to Expect

Once you buy your incredible machine, this is the incredible support you can expect.
What our North America Customer Care team provides:

Start Up

Hit the ground running

Qualification

Get the training you need

Prevention

Regular PMs to stay productive

Service

Choose local or remote assistance

Material

Fully stocked spare parts and accessories

Rebuild

Grab a like-new machine for the floor

Retrofit

Make that old machine perform like newt

Customer Care at IMTS

In modern manufacturing, minimizing downtime requires a solutions partner,
with products and services design to assist you throughout the life cycle of your
CNC equipment. Our Customer Care bridges the gap between heavy industrial
machinery, a predictive support network, and intelligent data systems to
maximize your success.

IOT Hub

Professional shopfloor connectivity solutions for smart factories

This decentralized platform securely consolidates and transforms raw machine data into a controlled, regulation-ready foundation between IT and OT. Operating around a 50” multitouch display, it creates a central workspace where teams can easily monitor live signals, troubleshoot issues, and make data-driven decisions. By pairing with advanced analysis tools, IOT HUB turns isolated shopfloor data into clear, scalable process value.

Customer Portal (Transaction Network)

Unified ecosystem for peak operational efficiency

The UNITED GRINDING Customer Portal, built on the Transaction-Network platform, eliminates operational silos by consolidating your entire machine fleet into a single digital hub. This portal simplifies day-to-day operations with 24/7 access to machine data, smart parts procurement, and transparent service ticketing.

My rConnect

Next-gen machine connectivity and real-time assistance

The UNITED MACHINING digital service platform is designed to connect you directly to the status of your entire machine fleet from any device to maximize machine uptime. It also streamlines troubleshooting by offering integrated audio, video, whiteboards, and remote diagnostics to put your shop floor in immediate contact with specialized experts.

The VIP Treatment

If you've ever been to our booth, you know what to expect.. If you haven't been to our booth, this is where you sign up to get the VIP treatment (which includes free beer, premium coffee, and in-booth food service all day — but you have to have the VIP pin to get it).

Ready to snag your pin? Fill out form below to get your name on the list and collect your pin on show site.